Refund Policy

This Refund Policy explains when and how you can get a refund for purchases made on the Toonly website at toonly.minu.ai, operated by Minu Pte. Ltd. It covers Premium subscriptions and Credit packs bought through our web checkout.

Purchases made inside the Toonly iOS or Android apps are billed by the Apple App Store or Google Play, not by us. Refunds for those purchases are governed by the refund policies of the respective app store, and refund requests must be submitted to Apple or Google through their standard processes. We cannot issue refunds for app-store purchases directly.

Our order process on the web is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all web orders, which means your purchase is a transaction with Paddle. Paddle handles customer-service inquiries relating to orders and processes refunds in accordance with the Paddle Buyer Terms.

When you buy on our website, Paddle sends you a receipt email containing your order number. You can reply to that email or use the links in it to contact Paddle directly about your order, or you can contact us at support@minu.ai and we will work with Paddle to resolve your request.

Toonly Premium subscriptions renew automatically at the end of each billing period (weekly, monthly, or yearly) until cancelled. You can cancel at any time from the Settings area of your account or via the cancellation link in your Paddle receipt email.

• Cancelling stops the next renewal charge. You keep Premium access until the end of the period you have already paid for; no further charges are made after that.
• Cancellation does not automatically refund the current billing period.
• If you were charged for a renewal you did not want, contact us within 14 days of the charge. We will refund the renewal where the subscription has not been meaningfully used since the renewal date, or where a refund is required by applicable law.

Credits are Toonly’s prepaid usage credits, spent to generate AI content and unlock paid episodes. Credits have no monetary value, are non-transferable, and are not redeemable for cash except where required by law.

• A Credit pack is refundable within 14 days of purchase if the pack is entirely unused — that is, none of the Credits from that pack have been spent.
• Credits that have already been spent on generations or episode unlocks are not refundable.
• If an AI generation fails, the Credits spent on that generation are automatically returned to your Credit balance — you do not need to contact us or request a refund for failed generations.

If something you paid for is defective, does not work as described, or is otherwise materially not what you purchased, please contact us within 14 days of discovering the problem. Depending on the issue, we will fix the fault, replace the purchase (for example by restoring Credits or extending access), or refund it. Nothing in this section limits any statutory rights you have as a consumer.

If you are a consumer in the European Union or the United Kingdom, you generally have a statutory right to withdraw from a purchase of digital content within 14 days without giving a reason. Because Toonly delivers digital content immediately, by completing a purchase you expressly consent to immediate delivery and acknowledge that you lose the statutory right of withdrawal once delivery of the digital content has begun — for example, once your subscription is activated or your Credits are credited.

This does not affect your statutory rights in respect of digital content that is faulty or not as described, and it does not limit the voluntary refund windows set out in this policy.

To request a refund for a web purchase, either:

• email support@minu.ai and include your Paddle order number (from your receipt email) and the email address on your Toonly account, or
• reply directly to the Paddle receipt email for the order in question.

Please briefly describe the reason for your request so we can handle it quickly. We aim to respond within a few business days. Approved refunds are issued by Paddle as the Merchant of Record.

Once a refund is approved, it is returned to the original payment method used for the purchase. Refunds typically appear within 5–10 business days, though the exact timing depends on your bank or card issuer. If a refund has not arrived after 10 business days, contact us at support@minu.ai and we will follow up with Paddle.

If you have a problem with a charge, please contact us before opening a dispute or chargeback with your bank — most issues can be resolved much faster directly with us or with Paddle.

We may refuse a refund where we reasonably believe this policy is being abused — for example, repeated purchase-and-refund cycles, refund requests for Credits that have been substantially spent, or fraudulent chargebacks. Accounts involved in payment fraud or chargeback abuse may be suspended. We will never withhold a refund you are entitled to under applicable law.

We may update this Refund Policy from time to time, for example to reflect changes in our products or in the law. The “Last updated” date at the top of this page shows when it was most recently revised. Material changes will be communicated through the service or by email. Changes do not apply retroactively to purchases made before the change took effect.

Questions about this policy or about a specific order can be sent to Minu Pte. Ltd. at support@minu.ai, or by post to 10A Braddell Hill, #15-02, Braddell View, Singapore 579720.